• North America

     

  • North America

     

  • North America

     

  • North America

     

  • North America

     

  • North America

     

  • North America

     

Outage Notifications / Management

Outage and restoration notifications, outage management


Increase customer satisfaction by using all the information in your back office to respond to outages quickly and efficiently. By combining non network data sources like the IVR with the knowledge provided by AMI, the operator will increase efficiency in managing repair crews to get the lights back on as quickly as possible.


EnergyAxis: EnergyAxis residential meters throw an alert whenever power is interrupted at the meter. The alerts are aggregated at the gatekeeper and forwarded to the utility. These outage alerts often appear before the first customer calls begin to filter into your call center.


In addition to outage alerts, EnergyAxis meters report power restoration. The restoration reports are automatically collected and reported, or utility operators can actively ping meters to confirm power is restored status. By actively confirming power status, the utility can save significantly on miles and crew hours. Learn more>>


AxisDetect: This optional add-on to EnergyAxis overlays meter locations on Google maps. Meters that have lost power are highlighted making it easy for the operations team to identify potential causes. As power is restored, the meter maps show the progress, and easily identify any nested outages still remaining. Learn more>>


Milsoft DisSpatch stackable answer for Outage Management: Milsoft DisSPatch® is a superior outage management system that enables rapid, efficient management of outages on an electrical distribution system. DisSPatch processes information from a variety of sources such as customers, utility crews, SCADA, EnergyAxis AMI, IVR, AVL, CIS, GIS and weather monitors in order to locate the cause of the outage and identify affected customers. DisSPatch will enable your utility to better manage any level of system outage, from a single transformer outage to major disasters where a significant portion of your customers are without power. Seen by many in the industry as an indispensable tool and a vital step to establishing a smarter power grid, Milsoft OMS software will increase your capabilities for dealing with storms and outages to levels that simply cannot be done manually. Learn more>>

 

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