• South America

     

  • South America

     

  • South America

     

  • South America

     

Enhance customer service

Your customers will appreciate the improved response times, up-to-date information, and more payment options that can come with an EnergyAxis system.

Quicker query resolution: With the ability to execute real-time reads, your customer service representatives can see what the customer sees on the meter. Bill complaints and questions can be resolved more quickly.

Faster move in/move out service: Final bill reads can be accomplished in a minute while you have the customer on the phone or in your office. Utilities that process on-the-spot move-out billing using report higher percentage of receipts owed. For move in, the customer doesn’t need to wait for a service technician to visit the house; power can be activated remotely within a few minutes. You never need to dispatch a technician to visit the premises.

Portals for consumer information: By porting collected meter data to a customer accessible portal, you empower your customers to better manage their energy consumption. In an era when consumers demand information at their fingertips, 24-hours a day, a portal is becoming more and more a necessity for utilities. Learn more>>   

 

Prepayment options: Prepayment of utility services can be a win-win for both the utility and the consumer. By eliminating the deposit and enabling a pay as you go option, utilities enable financially challenged customers to more easily afford the services we all need. Landlords frequently encourage their renters to adopt prepayment as well. Utilities experience lower rates of delinquency; and prepayment can be used by the consumer to incrementally pay off accrued debt while still receiving utility services. Prepayment is a stackable answer for EnergyAxis. Learn more>> 

 

Resources

Contact your regional Elster representative.

Search our Product Catalog.