• South America

     

  • South America

     

  • South America

     

  • South America

     

Outage Notifications / Management

Outage and restoration notifications, outage management

Increase customer satisfaction by using all the information in your back office to respond to outages quickly and efficiently. By combining non network data sources like the IVR with the knowledge provided by AMI, the operator will increase efficiency in managing repair crews to get the lights back on as quickly as possible.

EnergyAxis: EnergyAxis residential meters throw an alert whenever power is interrupted at the meter. The alerts are aggregated at the gatekeeper and forwarded to the utility. These outage alerts often appear before the first customer calls begin to filter into your call center.

In addition to outage alerts, EnergyAxis meters report power restoration. The restoration reports are automatically collected and reported, or utility operators can actively ping meters to confirm power is restored status. By actively confirming power status, the utility can save significantly on miles and crew hours. Learn more>>

 

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