• Better together

     

  • Listen and respond

     

  • Collaborative success

     

EMEA & APAC

Our service desk is your single point of contact. Our well-trained and dedicated support engineers, inspired by the Information Technology Infrastructure Library (ITIL) methodology, are ready to support your business and will treat your service requests with the highest possible care. 

Requests are tracked and prioritized within our proprietary online systems. Our support professionals, trained on your systems, will service incidents with care and efficiency. Existing customer and known contacts can log in to our service desk tool Service-Now at https://elsterservicedesk.service-now.com  

Do you need support?
Our service desk colleagues will gladly help you.

Below you find the contact details of our service desk colleagues. Don't hesitate to call them or send an email.

 

 
Belgium - Headquarters
Support-SME.EMEA@honeywell.com 
tel. +32 56 245 694
Monday tll Friday except on holidays: 8.00 - 18.00

 

 
France
Support-SME.EMEA@honeywell.com 
Monday till Friday except on holidays: 8.00 – 18.00

 

 
Germany
Support-SME.EMEA@honeywell.com 
Monday till Friday except on holidays: 8.00 – 18.00

 

 
The Netherlands
Support-SME.EMEA@honeywell.com 
Monday till Friday except on holidays: 8.00 - 12.00 and 13.30 - 17.30

 

 
United Kingdom
Support-SME.EMEA@honeywell.com 
Monday till Friday except on holidays: 9.00 – 17.30

 

 
United States
support_US.energyict@elster.com
Monday till Friday except on holidays: 8.00 - 17.00 p.m.