• Better together

     

  • Listen and respond

     

  • Collaborative success

     

North America

 

 
Online Customer Services
Online Customer Services (OCS) provides tools and services that allow users to manage their business processes with Elster Solutions. All Elster Solutions customers can use OCS to submit return material authorization (RMA) requests and to upload files to Elster personnel. RMA and file uploading do not require registration.

 

 
EnergyAxis Support
EnergyAxis customers under an up-to-date System Maintenance Agreement can receive support via a web-based Support Portal. Click Here to go to the Honeywell Process Solutions webpage where you can register or login. After registrations are validated, supported customers can access the Support Portal by clicking the Support Tab.

 

 
AMI and MDM Solutions Support
Access support for our AMI and MDM solutions including: Connexo NetSense, EA_MS, Connexo Insight, EIServer, EA Mobile, Route Manager and Connexo FieldSense. Customers under an up-to-date System Maintenance Agreement can receive support via a web-based Support Portal. Click Here to go to the Honeywell Process Solutions webpage where you can register or login. After registrations are validated, supported customers can access the Support Portal by clicking the Support Tab.

 

 
Electric Meters, Meter Test and Configuration Software Support
Support provided by Elster North America for their electricity metering products.    
Richard.Brown4@honeywell.com
+1-800-338-5251 

 

 
Downloads
This section contains software and technical information that is available for you to download.

 

 
UNICOM III probe
UNICOM III probes are a family of portable optical (infrared) communications interfaces. This page contains both the USB port drivers for the UNICOM III probe and the installation guide. 

The UNICOM III drivers are now Microsoft Windows certified.
  • For Windows 7 users, you do not need to download the ZIP file. The drivers are available directly from the Microsoft Windows Update service.
  • For other version of Windows, you will need to download the ZIP file and install the drivers


To install the drivers:

  1. Download the ZIP file to your computer.
  2. Connect the UNICOM III probe to a USB port on your computer.
    Windows will automatically detect the hardware and start the New Hardware Wizard.
  3. Follow the instructions in the New Hardware Wizard to complete the installation.

 

 
PG42-1010A
The Energy Policy Act of 2005 changes the Daylight Saving Time (DST) schedule in 2007. In 2007, DST will start on the second Sunday of March and end on the first Sunday of November.
The calendar of all current and historical Elster meters and registers can be modified to accommodate the new DST schedule without affecting billing data. PG42-1010A, Programming Elster Meters for the new DST Rules, provides information on Elster's recommended approach for modifying meter and register calendars to support the new 2007 DST dates.

This document supports the following meters.
  • ALPHA and ALPHA Plus meters
  • EMF registers

 

 
Metercat 6.4 updates
  • Metercat patch release 6.4.2.1 is available as a Microsoft Installer Patch for computers with Metercat 6.4.2.0 already installed.
    To upgrade to Metercat 6.4.2.1, please download the zip file, extract it, launch it, and follow the installation prompts.
  • New Features and Enhancements
    • None.
  • Issues Resolved 
    • When opening a meter reading for REX2 meter with firmware version 6.0 or greater, the Quantities view now correctly displays all energy summations configured in the meter. Also, the Interval Data views will correctly label all sources for Set 2.. 

 

 
Metercat 6.3 updates
  • Metercat patch release 6.3.0.1 is available as a Microsoft Installer Patch for computers with Metercat 6.3.0.0 already installed.
    To upgrade to Metercat 6.3.0.1, please download the zip file, extract it, launch it, and follow the installation prompts.
  • New Features and Enhancements
    • The Status View’s reporting of Option Boards can now identify “Metrum Cellular LTE” option boards in A3 ALPHA meters.
  • Issues Resolved
    • When exporting MV90-HHF format files for A3 ALPHA meters, the in-progress (and therefore incomplete) profile data interval will now be omitted.
    • On the REXUniversal Billing Views, enable the interpretation of negative values for -Net summation quantities.

 

 
Metercat 6.1 updates
Metercat 6.1.2.0 Update

Metercat maintenance release 6.1.2.0 is available as a Microsoft Installer Patch for computers with Metercat 6.1.1.0 or 6.1.1.1 already installed. 

To upgrade to Metercat 6.1.2.1, please download the zip file, extract it, launch it, and follow the installation prompts.

New features:  MetercatLite now supports the execution of the following additional tasks;

  • Diagnostic Read - A3 ALPHA/A1800
  • Billing Read - A3 ALPHA/A1800
  • Diagnostic Read – REXUniversal
  • Billing Read – REXUniversal
  • Diagnostic Read – REX/REX2
  • Diagnostic Read – IPAL

Metercat 6.1.1.0 Updates

Metercat maintenance release 6.1.1.1 is available as a Microsoft Installer Patch for computers with Metercat 6.1.1.0 already installed.

To upgrade to Metercat 6.1.1.1, please download the zip file, extract it, launch it, and follow the installation prompts.
Issues Resolved:

  • The precision of Instrumentation Profiling data values reported by Metercat for an A3 ALPHA Energy Axis Node has been adjusted so that the values will exactly match those reported by EA_MS and Connexo NetSense.

 

 
Metercat 5.1 updates
Metercat maintenance release 5.1.1.0 is available as a Microsoft Installer Patch for computers with Metercat 5.1.0.0 already installed.